How Chelo’s Modern Mexican replaced a fragmented payments setup with one accountable partner, reducing markups by 66%, and reclaiming the back office.
Request a Free Systems Audit
In today’s economy, payments are the lifeline of your business. Yet many owners are tied to "vanished" processors—vendors who sign the contract and then meet technical failures with silence.
Rising food and supply chain prices made every percentage point of processing fees critical to the bottom line.
Simple technical failures during a Friday night rush resulted in 40-minute hold times with faceless national call centers.
The fear that switching systems means lost menus and broken modifiers.
SilverEdge doesn't ship a "solution-in-a-box." We provide a local presence that integrates into your team to design a single, intentional payment system.
We moved Chelo's to a transparent model that allows the business to breathe. By reducing markups by 66%, we created a measurable increase in monthly revenue to offset inflation.
Our team provides on-site assistance for a "plug and play" transition. From menu builds and table layouts to employee permissions, we ensure 100% accuracy from day one.
We deployed handheld systems designed to turn tables faster and improve the guest experience. This is technology that drives higher tips for your team and better insights for you to run your business.
We helped select and configure the right Clover apps: online ordering, payroll, inventory, and more, so everything works together as one streamlined system.
"With other providers, they just make sure you sign and you never see them again. With SilverEdge, they’re local and involved. If I have a busy night and can’t figure something out, they’re a phone call away and I have a solution in minutes. There is nothing hidden, no nonsense."
-Alvaro Ortega, Owner, Chelo’s Modern Mexican
<video here>
By reducing markup by 66%, SilverEdge created a measurable increase in monthly revenue, helping offset inflation in other areas.
Handheld units increased employee productivity, allowing servers to input orders directly at the table rather than running back and forth to a stationary terminal.
The onboarding process was a "copy-paste" success, ensuring 100% menu and modifier accuracy from day one.
Alvaro no longer has to be physically present to solve technical crises, knowing that a local partner will stay on-site until the job is done.
Today, Chelo's operates with increased profitability and total peace of mind. Alvaro no longer has to stay buried in the back office or physically present to solve technical crises. He has a system that just works, backed by people who stay until the job is done.
High Country Beverage is a cornerstone of the Colorado beverage industry, delivering thousands of cases daily. They rely on technical precision and elite execution to keep their ecosystem moving. To ensure that the same level of precision extends to the retailers they serve, they selected SilverEdge as their strategic partner for payment architecture. We align our systems to their standard of reliability. This is more than a vendor arrangement; it is a joint commitment to the operational health of Colorado businesses.
Learn more about the partnership
1. System Audit: We analyze your current "money in and money out" to find hidden friction.
2. Intentional Design: We architect a system that fits your specific workflow and staff.
3. On-Site Launch: We stay on-site during your transition to ensure zero downtime.
Growth shouldn't mean being "married to a ghost" or buried in the back office. It should mean having a system that works and a partner you can count on.
.png){kind=small}
