SilverEdge:
The Architect of Payments
How Chelo’s Modern Mexican replaced a fragmented payments setup under a single, accountable partner reducing payment markups by 66% and taking back control of their back office.
The "Processor Shuffle"
In today’s economy, payments are the lifeline of a business. Yet many owners are tied to "vanished" processors — vendors who sign the contract and then meet technical failures with silence.
Volatile Costs
Rising food and supply chain prices made every percentage point of processing fees critical to the bottom line.
Vanishing Support
Simple technical failures during a Friday night rush resulted in 40-minute hold times with faceless national call centers.
Implementation Anxiety
The fear that switching systems means lost menus and broken modifiers.
Designed for Flow, Not Friction
SilverEdge doesn't ship a "solution-in-a-box." We provide a local presence that integrates into your team to design a single, intentional payment system.
Intentional Rate Design
We moved Chelo's to a transparent model that allows the business to breathe. By reducing markups by 66%, we created a measurable increase in monthly revenue to offset inflation.
"Behind the Bar" Implementation
Our team provides on-site assistance for a "plug and play" transition. From menu builds and table layouts to employee permissions, we ensure 100% accuracy from day one.
Modern Hardware
We deployed handheld systems designed to turn tables faster and improve the guest experience. This is technology that drives higher tips for your team and better insights for you to run your business.
Strategic Clover App Consulting
We helped select and configure the right Clover apps: online ordering, payroll, inventory, and more, so everything works together as one streamlined system.
"With other providers, they just make sure you sign and you never see them again. With SilverEdge, they’re local and involved. If I have a busy night and can’t figure something out, they’re a phone call away and I have a solution in minutes. There is nothing hidden, no nonsense."
-Alvaro Ortega, Owner, Chelo’s Modern Mexican
More Profit, More Piece of Mind
Payment Flows
By reducing markup by 66%, SilverEdge created a measurable increase in monthly revenue, helping offset inflation in other areas.
Technology
Handheld units increased employee productivity, allowing servers to input orders directly at the table rather than running back and forth to a stationary terminal.
Economics
The onboarding process was a "copy-paste" success, ensuring 100% menu and modifier accuracy from day one.
Operations
Alvaro no longer has to be physically present to solve technical crises, knowing that a local partner will stay on-site until the job is done.
Today, Chelo's operates with increased profitability and total peace of mind.
Alvaro no longer has to stay buried in the back office or physically present to solve technical crises. He has a system that just works, backed by people who stay until the job is done.
Better Systems, Shared Success
High Country Beverage is a cornerstone of the Colorado beverage industry, delivering thousands of cases daily.
They rely on technical precision and elite execution to keep their ecosystem moving. To ensure that the same level of precision extends to the retailers they serve, they selected SilverEdge as their strategic partner for payment architecture. We align our systems to their standard of reliability. This is more than a vendor arrangement; it is a joint commitment to the operational health of Colorado businesses.
How It Works
1. System Audit: We analyze your current "money in and money out" to find hidden friction.
2. Intentional Design: We architect a system that fits your specific workflow and staff.
3. On-Site Launch: We stay on-site during your transition to ensure zero downtime.
Reclaim Your Time. Protect Your Growth.
Growth shouldn't mean being "married to a ghost" or buried in the back office. It should mean having a system that works and a partner you can count on.