Trice Jewelers has trusted SilverEdge for over 15 years to handle their payment processing through their industry specific software. What began as a processing relationship with Trice Jewelers became something we didn't expect, a complete redesign of how their money moves. AR, AP, and processing, built as one system.
changes to their existing software or workflow
of trusted partnership — from processing to full system design
of payments optimized — Processing, A/R, and A/P
Trice Jewelers wasn't struggling. Sales were consistent, customers were loyal, and the team had a system that worked for them. But selling high-ticket jewelry creates a specific payments problem — one most processors don't mention until your funds are already on hold.
At Trice's transaction size, holds are common. And when they happen, the standard response from most processors is a support ticket and a wait. But payroll doesn't pause. Vendors still invoice. A held deposit at the wrong moment isn't a minor inconvenience — it's a cashflow problem. They needed a processor they could actually get on the phone.
Switching platforms wasn't an option — and it didn't need to be. Trice had a system their team knew well and didn't want to lose. At the same time, they were sending large vendor payments by check, managing A/P manually, and carrying more exposure than they realized. The software wasn't the problem. Everything around it was.
We integrated around what they already had — no rip-and-replace, no retraining. Cashflow got protected. Holds became something we handled together, with a real person on the line. Then, as Trice grew, the scope expanded: vendor payments moved off checks, A/R got tightened, and security gaps got closed. What started as a processing relationship became a complete payment system — designed to keep up as the business did.
No — and that was the whole point for Trice. We built around the system they already had. If your software is working for your team, we're not here to replace it. We look at how payments move through it and design around that, not over it. Changes only happen when there's a clear reason.
Holds happen in high-ticket businesses — that's a reality of the industry. The difference is who you're calling when it does. With SilverEdge, there's a real person on the other end, not a support ticket. We know your account, we know your volume, and we work through it with you rather than making you wait it out alone.
We look at the whole picture — processing, A/R, and A/P. Most businesses have never had one firm look at all three together, and that's usually where the biggest gaps are. For Trice, what started as a processing conversation eventually uncovered vendor payment exposure, check security risks, and A/R inefficiencies. We start with what's urgent and build from there.
It's a risk most businesses underestimate — especially at higher dollar amounts. Check fraud is still common, and a lost or intercepted payment at the wrong time creates real exposure. We help move those payments to more secure, trackable methods without disrupting the relationships or workflows you already have with vendors.
For most businesses, the core processing setup is live within a few weeks. The broader system work — A/R, A/P, integrations — depends on what's already in place and what needs cleaning up. We scope everything before we start, so there are no surprises on timeline or scope.
Trice has been with us for over 15 years. It started with processing and grew into a full payment system as the business grew. We stay involved — monitoring, adjusting, and staying ahead of changes so you don't have to manage it yourself. You have a direct contact, not a support queue. That's the relationship we're building from day one.
Let's talk about how SilverEdge can transform your financial operations today.